Translation of the French version. The French version is authoritative; in case of doubt, the interpretation most favourable to the consumer prevails.
Terms of Sale
Version in force as of 2 November 2026 (Garentiz 3.14.23).
These terms govern the purchase of Garentiz licences from Nayaro SRL (BE 0647.588.826, Chemin de la Cure d'Air 16, 7000 Mons, Belgium, support@garentiz.com). They supplement the Terms of Use.
1. Offer
Launch phase: as long as the “Licences” page states that all features are open, Garentiz can be used free of charge, with all its features and no limit on the number of properties. At the end of this phase, accounts opened before it receive a free trial whose end date is shown on the “Licences” page.
Trial: thereafter, every new account receives a free trial, with no commitment and no payment method required, with all features and no limit on the number of properties. Its end date is shown on the “Licences” page, and you are notified by e-mail a few days beforehand.
Free level: after the trial, the free level keeps all your units, with no limit on number or duration: they stay recorded, viewable and editable (leases, rent tracking by hand with receipts on request, deadlines, documents, loans and expenses, register, tenant QR code, requests, file sharing, exports). No property is locked. The automations (automatic receipts and payment notices, applied indexation, reminders, inventories, end of lease, letting, analysis…) require a paid licence. No data is deleted.
Paid licences: a licence covers one let unit (a flat, a house, a studio, a shop…). A home occupied by the owner, an empty unit or one under works, a cellar, an attic or a storage room does not require a licence; a garage or parking space let separately follows the level of the property it is in, and only requires one if it is the only let element of that property. Several units let together under the same lease (a flat and its garage, for example) require a single licence. A licence may be placed on a unit that does not require one (an empty unit being re-let, for example).
Each paid level opens the features and quotas described on the “Licences” page at the time of the order: storage space per unit, number of text messages per unit per month, and for the Pro level a monthly use of the assistant. A text message beyond the quota is not sent: the e-mail takes over. The link and code for signing a lease by text message are included at every level, outside the quota; the code for signing an inventory of fixtures by text message is also outside the quota. The Connect level (API connection) is announced as “coming soon”: it is not on sale and cannot be ordered. A property takes the level common to all its units that require a licence: as long as one of these units is not covered, the property remains at the free level. The account features of the Pro level (team roles, linked e-mails, accounting export, tradesperson rounds, assistant, delegating the whole account) require that level on each of the units that require a licence; delegating a single property follows that property's licence. Each level includes a number of people who act on the account (holder, partners, staff, acting delegates), shown on the “Licences” page; read-only access is unlimited and free at every level. The Pro level is ordered for at least the number of licences shown on the “Licences” page. Actions linked to a lease (indexation, inventory report, end of lease…) follow the licence of the units of that lease. Levels and their content may change; a current licence keeps what was purchased until the end of its batch.
2. Licence batches
Licences are purchased in batches: a number of licences of the same level, for 1 year, 3 years or 5 years.
A batch enters your stock as soon as payment is confirmed. It starts when one of its licences is first assigned, and at the latest after the period stated when ordering, even if no licence has been assigned. All licences in a batch end when the batch ends.
Pre-sale: during the launch phase, only 3- or 5-year batches can be ordered. Such a batch only starts the day after the trial that follows the launch phase (date shown on the “Licences” page), even if its licences are assigned earlier; its term runs from that date, extended where applicable by the free months announced when ordering. It is sold at the opening price shown when ordering, guaranteed for its whole term.
You assign each licence to a unit yourself. An assigned licence can be moved to another unit of your account once a year (from the “Licences” page): for example if you sell a property or a lease ends. It keeps its level and the end date of its batch.
Upgrade: if you assign a higher-level licence to a unit, the licence it had returns to your stock and can be assigned to another unit until the end of its batch. If there is no other unit to cover, it remains unused, without refund.
Archived unit, archived property: the unit's licence is suspended; it does not return to your stock and is not refunded. If the property is taken out of the archives while the batch is still running, the licence of its units is automatically restored.
3. Prices
Prices are shown on the “Licences” page, in euros, including Belgian VAT (21%), per licence and per year. The price is also shown per month for comparison: price per month, billed annually (or for the whole term of a batch paid in advance).
VAT is calculated at payment, according to your situation: 21% for an individual and for a business established in Belgium (you pay the price shown); reverse charge for a business established in another European Union country that provides a valid VAT number (you pay the price excluding VAT, i.e. the price shown divided by 1.21, and you account for the VAT yourself); for a consumer established in another Union country, that country's VAT where the law requires it (One-Stop Shop, OSS); no Belgian VAT for a customer established outside the Union. The invoice states the scheme applied.
A discount applies according to the number of licences in the batch, and another for a 3- or 5-year batch paid in advance; the two are multiplied. If your account was opened with the code of a Garentiz referral partner, the discount provided by that code may also apply. The applicable discounts and the exact amount are shown before payment.
For orders of at least the number of licences shown on the “Licences” page, the price is set by quotation: write to us at support@garentiz.com.
The price of a 3- or 5-year batch is paid once and guaranteed for its entire duration. A 1-year batch renews at the same price; should we change that price, we would notify you at least 30 days before the renewal date, and you could cancel before that date. A price change never applies to a period already paid for.
4. Order, payment, renewal and cancellation
Orders are placed on the website www.garentiz.com, from the “Licences” page: choice of level, number of licences and duration, acceptance of these terms, then payment on the secure page of our provider Stripe, with the means of payment it offers. No purchase is possible in the mobile applications; licences purchased on the website are also valid in the applications.
Before ordering, you enter your billing details (name or company name, address and, for a company, VAT number). Garentiz is designed for managing properties located in Belgium.
The batch enters your stock as soon as Stripe confirms payment. If payment fails, nothing is owed and you are notified by e-mail.
Invoices are issued electronically in the name of Nayaro SRL. They are available under “My invoices”, on the “Licences” page, and in the Stripe payment area accessible via the “Manage” button.
1-year batch: it is paid through an annual subscription and renews automatically each year, for the number of licences in force at the renewal date; a reminder is e-mailed to you 30 days before each renewal. After a renewal, if you are a consumer, you may end it at any time with at most two months' notice, and the unexpired part is refunded pro rata: simply write to support@garentiz.com. Before the renewal date, you can also reduce the number of licences of the next renewal from the “Licences” page (“Reduce at the next renewal”). You can stop the renewal at any time from the “Licences” page (“Stop the subscription” or the “Manage” button); the batch then runs until its end date and is no longer renewed. You can resume the subscription as long as the current period has not ended. If a payment fails at renewal, you are notified by e-mail; if it is not settled, the batch is not renewed and ends on its end date.
3- and 5-year batches: they are paid in advance in a single payment and do not renew. You are notified by e-mail about 30 days before they end, as for a 1-year batch whose renewal has been stopped.
At the end of a batch, its units return to the free level, under the conditions of Article 1.
5. Right of withdrawal (consumers)
If you act as a consumer, you have 14 calendar days, from the day after payment until the end of the fourteenth day (Belgian time), to withdraw, without giving any reason. The simplest way: the “Withdraw from the contract here” function, on the “Licences” page and at www.garentiz.com/app/retractation, available without the app during those 14 days: your name, the order (number or account e-mail) and the e-mail address for the acknowledgement, then “Confirm withdrawal”. You immediately receive an acknowledgement repeating your declaration, with its date and time; the refund is sent automatically. A company has no right of withdrawal. You can also send us a clear statement at support@garentiz.com or by post to Nayaro SRL, Chemin de la Cure d'Air 16, 7000 Mons. You may use the model below, but it is not mandatory.
To order, you expressly request, by ticking the box provided for that purpose, that the licences be made available to you immediately, before the end of the withdrawal period. You keep your right of withdrawal: if you exercise it within the period, we refund the amount paid, less an amount proportional to the period already elapsed since the batch started, and the batch ends on the date of withdrawal. The refund is made through Stripe, to the means of payment used, no later than 14 days after we receive your withdrawal.
Model withdrawal form, to be returned only if you wish to withdraw:
To: Nayaro SRL, Chemin de la Cure d'Air 16, 7000 Mons, Belgium, support@garentiz.com
“I hereby give notice that I withdraw from my contract for the supply of the following service”: Garentiz licences, with the level, the number of licences and the duration
Date of the order
Name of the consumer and e-mail address of the Garentiz account
Address of the consumer
Date, and signature if sent on paper
6. Refunds and payment disputes
Apart from the right of withdrawal and the cases provided for by law, periods that have started are not refunded.
A full refund results in the immediate cancellation of the batch concerned and all its licences, as well as the termination of the related subscription. The units return to the free level, without loss of data.
A partial refund cancels nothing by itself. If it corresponds to the exercise of your right of withdrawal (Article 5), the batch ends on the date of withdrawal.
If you dispute a payment with your bank (dispute or chargeback), your licences remain active during the review. If the dispute is decided in your favour (the payment is returned to you), the batches concerned are cancelled; if it is decided in our favour, they are kept or restored. Please contact us first: most difficulties are resolved quickly.
7. Transfer of a property
If you transfer a property to another Garentiz account, the licences of its units that come from your batches do not follow it: they are suspended and remain consumed in your batch, without refund or pro rata. The new owner assigns their own licences.
8. Liability and applicable law
The “Liability” and “Applicable law and disputes” articles of the Terms of Use apply. If you are a consumer, the mandatory rules of the Belgian Code of Economic Law apply in any event, and you may contact the Consumer Mediation Service (Service de Médiation pour le Consommateur) free of charge (www.mediationconsommateur.be).