Information for tenants

Version in force as of 2 November 2026 (Garentiz 3.14.23).

This document informs the tenants, occupants, guarantors and rental applicants of a landlord who uses Garentiz. The landlord may hand it over, for example as an annex to the lease, and supplement it according to their situation.

Who processes your data?

Your landlord, whose name and address appear in your lease or in the listing you are responding to, is the controller of your data in connection with the letting. They use the rental management tool Garentiz, published by Nayaro SRL (Chemin de la Cure d'Air 16, 7000 Mons, Belgium), which hosts and processes this data on their behalf, as processor.

If you create a tenant area in Garentiz yourself, Nayaro SRL is responsible for the data of that account (login credentials, preferences, devices), under the Garentiz Privacy Policy (www.garentiz.com).

If you create a tenant passport yourself and share it with a landlord, Nayaro SRL is responsible for that passport; you can revoke a share at any time.

What data and why?

This data comes from your landlord (who enters it or receives it from you, from your agency or by e-mail) or from you (tenant area, requests, signatures).

• your contact details, to communicate with you, including by e-mail, text message or notification in the application if it is used;
• lease, rent and payment data, to manage the letting and to prepare receipts, indexation and the letters required by law;
• letting documents (lease, inventory reports and photos, certificates, final statements), to keep them, make them accessible to you and have them signed; signing takes place on screen and is confirmed by a single-use code sent by e-mail, and by text message where applicable;
• for a signature in person (for example an inventory of fixtures signed on the landlord's tablet), a photo of the front of your identity document, encrypted, whose fingerprint (hash) is recorded in the register, to prove who signed;
• your requests, including those made by scanning the home's QR code (for example a technical problem), to follow them up and, if necessary, instruct a tradesperson;
• the e-mails you send to your landlord, if they link them to your file;
• for applicants: the application information permitted by regulations and the viewing slot chosen, to choose a tenant.

The legal basis is the performance of the lease or of pre-contractual steps taken at your request (for an application: its assessment by the landlord, Art. 6(1)(b) GDPR; no consent is asked for this), compliance with legal obligations and the landlord's legitimate interest in managing their property. The landlord's legitimate interest is managing the property, proving what was done (register) and defending their rights.

How long?

During the letting and then for the time needed to settle the end of the lease and for the statutory periods. Copies of ID documents, your date of birth, your phone number and your future address are erased automatically one year after the later of the end of the lease and the closing of the end of lease (a period the landlord can adjust). Unsuccessful applications are erased automatically on the date stated to the applicant, i.e. the period chosen by the landlord (30 days by default, six months at most) after the listing closes or the application is declined. Actions carried out in Garentiz are recorded in a time-stamped register kept as evidence. The time-stamped register is kept as evidence, with no fixed period, as long as the landlord's account exists; e-mail addresses and account numbers are masked in it.

With whom?

With the people and providers needed for the letting: instructed tradespeople, people to whom the landlord has delegated management (for example a property manager or an accountant), and Garentiz's technical providers. Data is hosted in the European Union (OVH, France), but some providers belong to groups established outside the Union, in particular in the United States, where data may be transferred: Stripe (payment of the landlord's licences), Google Firebase and Apple (phone notifications, sign-in with Google or Apple), Anthropic (artificial intelligence assistant, only if the landlord uses it). These transfers are covered by the European Commission's standard contractual clauses or the EU-US Data Privacy Framework. The full list is in Garentiz's Privacy Policy. Your data is neither sold nor used for advertising.

Your rights

You can request access to your data, its rectification, its erasure where the law allows, restriction of processing, its portability (receiving the data you provided in a readable format), or object to it, by contacting your landlord. If you cannot reach them, you can write to support@garentiz.com: we will forward your request to the landlord. You can also lodge a complaint with the Data Protection Authority (www.dataprotectionauthority.be).

Non-legal messages your landlord sends you through Garentiz (group message, reminders of your home's due dates) can be stopped with the link at the bottom of each message, even without an account; due-date notices, rent reminders, documents and letters with legal effect keep arriving. Your landlord can also export or erase your data from your record, at your request.

Version dated 2026-11-02

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